Frequently asked questions & answers

For the first time ever, PEZ MyHEAD makes it possible for you to order a customised PEZ dispenser of yourself, a relative, your best friend, colleagues or business partners.
The PEZ MyHEAD app uses state-of-the-art technology to make a 3D-printed model of your head using a single photo.

A PEZ MyHEAD dispenser costs 129 euros.

We currently ship to the EU and Switzerland.

Once you place an order, it will take about three weeks for the dispenser to be dispatched. The app is updated every day to show the exact dispatch date.

The delivery costs will be displayed in the app at the end of the ordering process. If the product is shipped to a non-EU country, customs charges may also be payable.

You can give a PEZ MyHEAD dispenser as a gift. However, you must make sure you own the rights to the photo and don’t do anyone any harm. The person shown in the image must know that you took the photo and have agreed to its picture being taken.

Unfortunately not. This is not technically possible.

Unfortunately not. This is not technically possible and you would have to own the rights to the character.

Unfortunately not. You would have to own the rights to the picture. Images of people may only be distributed or published with the consent of the person shown in the picture.

Your PEZ MyHEAD dispenser is made specially for you, so you can’t cancel your order. For details, please refer to our PEZ MyHEAD cancellation policy.

If you have any questions about PEZ MyHEAD, please contact myhead-support@pez.at.

PEZ is working with the 3D-printing experts Infabity Innovations GmbH on this project.

The PEZ MyHEAD app is intuitive and user-friendly. You start by taking a photo of yourself. You can achieve better results if you also upload pictures of your profile. You can find more details under the photo instructions button. Next, a dispenser avatar is generated, which you can then configure. You select the face shape, hairstyle, clothing and dispenser colour. You can also reduce any wrinkles. If you can’t find a hairstyle you want, our 3D artist will take over the hairstyle from your photos and replicate it. The 3D artist will edit your avatar once you have sent your order and paid for your PEZ MyHEAD dispenser.

The PEZ MyHEAD app is free to use. You will, of course, have to pay if you order a PEZ MyHEAD dispenser.

The PEZ MyHEAD app is compatible with iPhone and Android, provided you have Android 10 or above installed on your phone. The more powerful your phone is and the better your internet connection is, the faster your photo will be converted into a PEZ dispenser head.

Yes. Your data will be saved on the PEZ MyHEAD servers in Nuremberg and Falkenstein to enable us to process and print your PEZ MyHEAD dispenser. Your data will also be stored by Shopify for the purpose of processing the transaction. For more information, please refer to the PEZ MyHEAD privacy policy.

Our 3D artist will edit your avatar and ensure that your PEZ MyHEAD dispenser looks amazing. In particular, this includes the following points:
• They will remove any shadows or highlights.
• They will refine your complexion.
• They will correct any conversion errors.
• They will reproduce your hairstyle if you want to keep your own hairstyle.
• They will customise the shape of your nose if you also upload pictures of your profile.
The more and the better picture material you provide to the 3D artist, the better the result will be. Ideally, you should upload photos of your left and right profile.

It’s very important you follow our photo instructions when you take your photo to ensure that your PEZ MyHEAD dispenser resembles you as closely as possible.
You can find these pointers in the app and in a special section of our website. The more closely you follow the recommendations, the better your PEZ MyHEAD dispenser will be.
The most important details in brief:
• Remove your glasses and headwear.
• Style your hair back.
• Look directly into the camera.
• If you are able, please also upload photos of your left and right profile. This will enable our 3D artist to ensure you and your PEZ MyHEAD dispenser are as similar as possible.
• If you also want the artist to reproduce your hairstyle, style it as you would like it on your PEZ MyHEAD dispenser after the first photo. Then upload a second photo.

PEZ uses cutting-edge technology to produce the avatar for your customised PEZ MyHEAD dispenser.
Your avatar is generated in the app using the photo you upload. It depicts the face recognised by the program in 3D as accurately as possible. Converting your two-dimensional image into a 3D depiction that can be printed is a challenge. This process transforms your photo into a figure. It is extremely important that the photo you upload fulfils the criteria in the photo instructions for PEZ MyHEAD, which are set out both in the app and on the website.
The 3D artist will then improve the avatar to further increase the similarity and make up for any photo defects.

The dispenser head is made from a special plastic material used for 3D printing which can replicate the largest possible number of different colours. Most standard PEZ dispensers are made from polystyrene, so the surface of the PEZ MyHEAD dispensers looks different.

Your customised PEZ MyHEAD dispenser will be manufactured and packed in Austria. The dispenser bases and PEZ candy are made in Hungary.

Your PEZ MyHEAD dispenser is a design object and collectors’ item. To ensure this high-quality PEZ product lasts for many years, please note that:
Your PEZ MyHEAD dispenser is fragile and not designed as a toy for children under the age of 14. It is not intended for regular use.
Don’t expose the product to direct sunlight, moisture or cold because the material used is not resistant to UV light or moisture. We recommend storing your dispenser at room temperature.

Unfortunately, as each PEZ MyHEAD dispenser is made to order, it can’t be returned.
Please note: Consumers do not have the right to cancel contracts for the delivery of goods which are not prefabricated and which are customised, personalised or tailored to the consumer’s specific needs.
For details, please refer to the terms and conditions in the PEZ MyHEAD app and on our website.