Cancellation policy and cancellation form

 

Consumers have purchase cancellation rights as outlined below. A consumer is any natural person who concludes a transaction for purposes that are not associated primarily with their commercial or self-employed activity.

 

Cancellation policy

 

Right to cancellation

 

The Customer may cancel a contractual declaration within a period of 14 days without stating reasons by providing notification thereof in text form (letter, fax, email, etc.) or, if the Customer receives the products prior to the lapse of the period, by returning the products. This period begins upon receipt of such notification in text form, but not before the recipient’s receipt of the products.

 

The purchase cancellation period is fourteen days from the date on which you or a third party you have designated who is not the shipping agent has obtained possession of the final product delivery.

 

Dispatch of the notice of cancellation or of the products for return by the stated deadline suffices to constitute observance of the purchase cancellation period. To exercise your cancellation right, you must notify our exclusive cooperation partner — INFABITY Innovation GmbH, Peter-Behrens-Platz 7, Bau 1 Stiege D, 3rd Floor, 4020 Linz , phone: +43/732/287070, email: office@infabity.at — by submission of an unambiguous declaration (e.g. a letter sent by post or email) of your decision to cancel the contract. You may use the attached sample cancellation form, but its use is not obligatory.

 

Dispatch of the notification of the exercise of your cancellation rights before lapse of the cancellation deadline suffices to constitute observance of the purchase cancellation period.

 

Consequences of the cancellation

 

If you cancel this contract, we must reimburse to you any and all payments that we have received from you, including shipping costs (with the exception of any additional costs incurred because of your having selected a mode of delivery other than the lowest-cost standard delivery we offered), without delay and no later than within fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same method of payment for the reimbursement that you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be billed any charges because of the reimbursement. We may refuse the reimbursement until we have received the return of the products or you have submitted proof that you have dispatched the products, whichever is earlier.

 

You are required to ship the products back to us or to surrender them without delay and in any case no later than within fourteen days of the day on which you have notified us of the cancellation of this contract. You will be deemed in compliance with the deadline if you dispatch the products before the expiration of the fourteen-day period.

 

You bear the direct costs for the return of the products. You must pay compensation for any loss of value in the products solely if and when this loss of value is a consequence of your examination of the characteristics, properties and functionalities of the products beyond the necessary scope. If the Customer is unable to return the received products/services, in whole or in part, or can return them solely in a worsened condition, the Customer is required to compensate us for any lost value. The above provision does not apply to delivered products if the worsening of the products is due solely to their inspection (as might be the case in a retail shop, for example). The Customer can avoid payment of compensation for loss of value occurring in the course of proper use of the products by not using the products as if they were the Customer’s own property and by refraining from doing anything that could impair their value.

 

Preclusion or premature expiration of the right of cancellation and of a right of rescission

 

The right of cancellation of a contract cannot be exercised for contracts for the delivery of products that have not been prefabricated and for which the production of the products is dependent on a specific choice or instruction from the consumer or for products that have unambiguously been tailored to meet the consumer’s specific needs. The right of cancellation does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and shipping address are outside the European Union at the time of conclusion of the contract.

 

Pursuant to Section 5f Consumer Protection Act [Konsumentenschutzgesetz; KSchG], a right of cancellation does not apply to services whose performance on behalf of the consumer commenced as agreed within the cancellation period nor to products that have been manufactured according to customer specifications, that are unambiguously tailored to personal needs and that by their nature are not suitable for return.

 

General remarks

 

Please avoid any damaging and soiling of the products. If possible, return the products to us in their original packaging along with all accessories and packaging components.

 

Make use of any protective outer packaging that has been provided. If you no longer have the original packaging, please use packaging that is suitable to ensure adequate protection from damage during transport. Please do not return the products to us freight collect if at possible.

 

Please note that the two paragraphs above do not constitute prerequisites for the effective exercise of your purchase cancellation rights.

 

End of the information regarding cancellation rights

 

 

 

 

 

 

 

 

 

 

Cancellation form

If you wish to cancel the contract, please complete this form and return it to us.

 

To

INFABITY Innovation GmbH

Peter-Behrens-Platz 7, Bau 1 Stiege D, 3rd Floor

4020 Linz, Austria

Email: myhead-support@pez.at

 

 

I/we(*) hereby revoke the contract I/we(*) have concluded for the purchase of the following products(*)/performance of the following service(*):

 

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Ordered on(*) ____________/Received on(*)

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Name(s) of the consumer(s)

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Address of the consumer(s)

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Consumer’s signature (for submission in paper form only)

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Date

(*)Strike through as appropriate